Monarch has ceased trading with immediate effect, leaving 110,000 customers overseas and about 300,000 future bookings cancelled.
If you’ve booked with the airline, here is the latest information on what to do and expect:
If you are currently overseas:
- The Government has asked the Civil Aviation Authority (CAA) to charter more than 30 aircraft to bring customers currently overseas back to the UK.
- The aim is to fly every customer back to the UK up to the 15th October at no extra cost to passengers and they do not need to cut short their stay.
- Vulnerable passengers, including unaccompanied minors, will be prioritised and efforts will be made to ensure family groups travel on the same flights.
- Transport Secretary Chris Grayling, who has ordered Britain’s biggest ever peacetime repatriation, said: “Nobody should underestimate the size of the challenge, so I ask passengers to be patient and act on the advice given by the CAA.”
If you are due to depart or have a booking in the future:
- Monarch customers in the UK who are due to depart today or in the future, have been told not go to the airport as all flights have ceased operating.
- Clients with ATOL protected holidays are entitled to suitable alternative travel arrangements or if none can be arranged, a full refund.
The CAA has created the dedicated website https://monarch.caa.co.uk/ that provides important information for customers of Monarch.
To all of our customers affected, please be assured of our support during this period. The team are working through all those affected and will open earlier today but please be patient if our telephone lines are busy.
Please contact us on 01562 883795 for Destina Travel or 01562 887557 for Mercian Tours if you have any concerns or need direct assistance.
